Question 1

How can I place my order?

Accepted Answer

For Rentals you can easily choose any items online through various categories. Simply add items to your cart and indicate delivery date, time and then checkout, after we receive your order we will contact you for colors and additional information.
For Complete Decor Design complete our request decor form and we will contact you.

Question 2

Do you deliver?

Accepted Answer

Yes! We offer deliveries on every order. Delivery fee is based on mileage.

Question 3

Do you offer late night pick ups at venues or home?

Accepted Answer

Our latest pick up is between 9:30PM-10:00PM. Pick ups between 10PM-12AM will incur a late night pick-up fee. We do not pick up rentals after midnight, therefore, next day pick up must be scheduled for your event if it'll end past midnight.

Question 4

Can we pick up Rentals from you?

Accepted Answer

Yes, the items that indicates ''customers pick up''

Question 5

Do you paint backdrops and pedestal?

Accepted Answer

Yes! Almost all the rentals items can be painted with the color that the customer choose.

Question 6

Do you offer vinyl on backdrops and walls?

Accepted Answer

Yes! If you want a custom vinyl we can make it for you with an additional fee, depending on the backdrop.

Question 7

For how long can I keep my Rentals items?

Accepted Answer

As long as 8 hrs or depending on times, could be as long as 12 hrs.

Question 8

What happen if I damage a rental item?

Accepted Answer

The client is fully responsible for any damages to the rented items such as broken, damaged, permanent stains and/or stolen. A minimum damage fee of $50 will be charged upon return of damaged rental items. Damage fees vary per rental item. Damage fees must be paid upon return of items.

Question 9

What is your cancelation policy on Rentals items?

Accepted Answer

A restocking fee will be applied on rental cancellations within 7 days of scheduled pick-up or delivery date. Payments made up to date will be refunded after deducting restocking fee.
Full refunds will be offered on rental bookings that are cancelled up to 8 days of scheduled pick-up or delivery date.

Question 10

What areas do you service?

Accepted Answer

All Central Florida.

by color

Frequently asked questions